Two months ago I replaced my iPhone 4 with an iPhone 4S. I know, I know, the 5 model was out already. But I specifically wanted a 4S because in the S versions Apple fixes the bugs found in the previous release, right?
Everything worked seamlessly until a few days ago. My phone rang, I answered… and I heard nothing. Rather a major flaw in a phone. I hung up and rang the number back. Nothing. Then the person rang me on my landline. She said that she could hear me fine but that obviously I could not hear her? Exactly. After our conversation ended I looked at several forums and realised I was far from the only one with that problem. There was a few recommended “tricks” and I tried them all: Switch the phone off and back on again, plug and unplug the earphones, do a restore – which is a pain, I had other things to do. Nothing. I kept fiddling with it and found out that I could use the speaker mode and that still worked. Great. Gives you a lot of privacy.
Off I went to my local telecom shop. The nice guy told me: “Not a problem, you leave it here, we send it for repair and it will be sent back to you.” Pause. I was waiting for him to carry on, but that was it. So I said: “First of all, I do not want my phone repaired. I want a new one. It went wrong after TWO MONTHS. Obviously there is a quality issue.” He shook his head: “I am sorry, but repair is the policy.” Next question: “And how long is this going to take?” Answer: “About two weeks”. I barely dared ask: “And you are going to lend me a phone during that time, right?” Another pause. Then: “No, I am sorry, Apple does not do that and we as partners cannot buy and keep phones for such cases.”
Appalling comes to mind. I am very disappointed in Apple for providing such poor customer service. I will now have to drive over an hour to the nearest Apple Store to get my phone exchanged. Again, I have other things to do. Yes, I could go for another brand. And spend HOURS syncing, transferring and getting everything to work. I am far too busy to do this right now, so I will not. And Apple knows it.